Shipping

Conflict Update:

Our inbound services to Russia, Ukraine and Belarus have been suspended, which is why we are also not accepting shipments to those countries until further notice.

We are closely monitoring the situation and we will keep you updated about any further developments.

Covid-19 Update:

Because the situation is complex and constantly developing, delivery times may also change, and we will endeavour to do our best to keep the information on our site up to date. 
Rest assured that we are closely following official regulations to ensure we are prioritising the well-being of both our staff and customers. 
There may be delays in courier transit times, however your order will still be delivered to you as quickly and as safely as possible. We appreciate your patience in these difficult times. 

We recommend monitoring your local DHL service for up-to-date information on deliveries in your local area, as these vary from region to region. 
Please feel free to reach out to us anytime if there are any concerns about any order in transit.

Your support means a lot to us, especially during this time. Stay safe and take care of each other. 

Brexit Update:

Short-term shipping delays may occur due to new customs regulations at the UK border. Any questions? Please contact our Customer Care team via email at customerservice@dundasworld.com

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We will send your order to you wrapped in Dundas tissue and in one of our luxury Dundas shopping bags.

We ship worldwide from our warehouse in Italy from Monday to Friday. All orders are sent via DHL.

DHL Express Delivery price dependant on destination and we are only able to guarantee same day dispatch for orders placed before midday, 12:00 GMT.

Transit Times

Standard-Delivery

  • Europe: 3-5 Working days

Express-Delivery

  • Europe: 1-2 Working days
  • USA: 3-7 Working days*
  • ROW: 3-7 Working days*
    *Depending on country and state.

We ship to most countries DDP meaning Delivery and Duty Paid, therefore the relevant import taxes are included within the product price.

Once your order has left us, you’ll receive an email with a tracking number. Use this to track your parcel. Our courier will make 3 attempts to deliver your parcel. If the final attempt is unsuccessful, your parcel will be returned to us and we will process a refund.

For more information, or if you need to cancel or change an order, please contact a member of our customer service team by sending an email to customerservice@dundasworld.com - Monday to Friday from 10am to 6pm GMT.

Paid duties and taxes

Dundas World ships all orders DDP through our nominated courier service so that customers will not receive unexpected customs charges unless your nominated country does not allow this option. Please see below for a list of exclusions.

Unfortunately for orders shipped to the following countries they will be shipped DAP. As a result you will be required to pay import duties and taxes;

Afghanistan, Algeria, American Samoa, Armenia, Azerbaijan, Belarus, Cameroon, Cape Verde, Central African Republic, Comoros, Cook Islands, Cote d'Ivoire, Cuba, Djibouti, Falkland Islands, Georgia, Greenland, Guam, Guinea Republic, Guinea-Bissau, Iran, Iraq, Kazakhstan, Kiribati, Korea, D.P.R Of, Republic of Kosovo, Kyrgyzstan, Macau, Republic of Macedonia, Marshall Islands, Mauritania, Federated State of Micronesia, Republic of Moldova, Republic of Nauru, Nepal, Niue, Palau, Saipan, Sao Tome and Principe, Seychelles, Sierra Leone, Solomon Islands, Somalia, Rep of Somaliland, Suriname, Syria, Tahiti, Tajikistan, Tonga, Tunisia, Tuvalu, Ukraine Uzbekistan, Vanuatu, Western Samoa and Yemen.