Returns

Thank you for shopping at Dundas.

If you are not entirely satisfied with your purchase, we're here to help.

Our Products can be returned within 14 days of the original purchase of the Product.

To be eligible for a return, please make sure that:

The Product was purchased in the last 14 days

The Product is in its original packaging

The Product isn't used or damaged

You obtained a Return Merchandise Number (RMN) from us

Subject to your statutory rights, Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

By email: customercare@dundasworld.com

By visiting this page on our website: http://dundasworld.com

Send the Product with its original packing and the RMA number, to:

22 First Floor Studio, St. Peters Square, London, England, W6 9NW

Shipping charges

Unless validly being returned as damaged, all shipping charges incurred in connection with the return of a Product in accordance with this policy are at your own cost and are non-refundable by Dundas World Ltd. 

Damaged items

If you received a damaged Product, please notify us immediately for assistance, providing photographic evidence where possible by emailing us at customercare@dundasworld.com.

Sale items

Sale items can be refunded, subject to the foregoing policy terms.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: customercare@dundasworld.com

By visiting this page on our website: http://dundasworld.com

This policy does not affect your statutory rights to the extent such rights may not be excluded by law. All other rights capable of exclusion by law are excluded.