FAQs

You can reach our customer service team by emailing customerservice@dundasworld.com.
Our team will get back to you as soon as possible.

Currently, we do not have any physical stores or showrooms, the best place to purchase Dundas right here at www.dundasworld.com

Yes, you can sign up for our newsletter here to receive updates on new products and
upcoming sales. You can also follow us on social media for the latest news and updates.

We occasionally offer discounts and promotions, which we announce through our newsletter
and social media channels. You can also check our website for any current offers.

You can sign up for our newsletter by visiting our website and entering your email address in the sign-up form here. You will then receive periodic updates on our latest products and
promotions.

To place an order on our website, simply browse our products and add items to your
shopping cart. Once you are ready to checkout, enter your shipping and billing information,
select your preferred shipping method, and complete the payment process. You will receive
an order confirmation email once your purchase is complete.

We aim to process orders as quickly as possible, so we cannot guarantee that changes or
cancellations can be made once an order has been placed. However, please contact our
customer service team at customerservice@dundasworld.com as soon as possible, and we
will do our best to accommodate your request.

We accept various payment methods, including credit cards, PayPal, Apple Pay, and Google
Pay. Please note that payment methods may vary depending on your location.

Yes, we offer gift cards that can be purchased on our website. Gift cards can be redeemed on any product on our website and have no expiration date.

Once your order has been shipped, you will receive a shipping confirmation email with a
tracking number. You can use this number to track the status of your order on the carrier's
website. If you have any questions about the status of your order, please contact our
customer service team at customerservice@dundasworld.com.

We offer a range of shipping options, which may vary depending on your location. Our standard shipping option typically takes 3-5 business days for all orders.

We ship to many countries around the world, although shipping options and delivery times may vary depending on your location. To check if we ship to your country, please enter your shipping address during the checkout process.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your package on the carrier's website.

We occasionally offer free shipping promotions, which we announce through our newsletter and social media channels. You can also check our website for any current offers. Please note that free shipping offers may have certain restrictions or conditions.

We want you to be completely satisfied with your purchase from Dundas. If you are not satisfied with your purchase, you may return it for a refund within 30 days of receiving your order. Please note that returned items must be in new and unused condition, with all tags attached and original packaging included.

Unfortunately, we do not currently offer exchanges. If you would like to exchange an item for a different size or colour, please return the item for a refund and place a new order for the desired item.

Dundas offer free returns. Raise a returns enquiry here to get started with your return.

Once we receive your returned item, we will inspect the return and aim to process your refund as soon as possible. Please note that it may take up to 10 business days for the refund to appear on your credit card or bank statement, depending on your financial institution.

If you received a damaged or defective item, please contact our customer service team at customerservice@dundasworld.com within 7 days of receiving your order. We will provide instructions on how to return the item and arrange for a replacement or refund.

We provide size charts on each product page to help you determine the best size for you. Please note that sizing may vary slightly between different products and styles, so we recommend checking the size chart for each item before making a purchase.

We use a variety of high-quality materials in our products, including silk, cotton, leather, and cashmere. The materials used for each product are listed on the product page under the "Details" section.

We recommend following the care instructions provided on the product label or on the product page on our website. In general, most of our products can be hand-washed or dry-cleaned, depending on the material. Please avoid using harsh detergents or bleach, and always follow the care instructions carefully to ensure the longevity of your product.

We strive to provide high-quality photos of our products on our website, but if you would like
to see additional photos, please contact our customer service team at customerservice@dundasworld.com. We will do our best to provide additional photos or information to help you make an informed purchase.

If the product you want is out of stock, you can sign up to be notified by email when the item becomes available again. Simply enter your email address on the product page under the "Notify Me" section, and we will send you an email as soon as the item is back in stock.